How to help your team beat imposter syndrome

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Everyone, at some point in their career, has experienced feeling less-than-confident.

Whether you were a nervous junior who felt like they had everything to prove, a new recruit meeting a highly-skilled team or an employee who has recently received a promotion – feeling like you don’t belong in a workplace or don’t deserve to be there is one of the most universal experiences going around.

In fact, research suggests that up to 70% of all professional’s encounter imposter syndrome at some point in their career.

Alex Hattingh, Chief People Officer of Employment Hero explains that generally, an employee will start to feel more confident after a few days, or as they settle into their roles and teams. But what if you find that one of your employees seems persistently down, quiet, or intimidated? What do you do if an employee consistently undervalues their own work or seems unable to share their thoughts and ideas? You may need to offer them a helping hand to help them feel better and reach their true potential.

What is imposter syndrome?

Imposter syndrome is a feeling of low self-esteem that makes an individual believe that they don’t deserve to be in their role, position, or environment.

When a person is experiencing imposter syndrome they may be feeling like a fake or fraud, and that they don’t have the skills or qualifications to succeed. The feeling can be quite precarious – like at any time they feel like they could be ‘found out’ for not being capable. Every achievement or success they’ve had has occurred out of luck – not gained through skill, personality, or perseverance. They feel that any action that they make could leave them exposed and – in a workplace context – fired and shown the door.

The good news is, this phenomenon is quite common and can be worked on. It also more frequently occurs in people that are high achievers. So, the silver lining is that if you’re experiencing imposter syndrome, it may be a sign that you’re actually a high performer. This doesn’t, however, make the experience of it any less unpleasant.

So, what happens when you experience imposter syndrome?

You might engage with one or several of these coping mechanisms:

Undermining your own achievements – you think that everything you’ve done right is a lucky coincidence. You would never share your successes with others because they might find out that you didn’t really do anything.

Being a perfectionist – if you make even one small mistake, that increases your chances of being ‘found out’. You exhaust yourself with working overtime or on weekends trying to make every little detail perfect. You’re unlikely to ever ask for help.

Setting extremely challenging goals and kicking yourself when you fall short – you feel like you need to prove yourself constantly, so you set unrealistic goals. When you fall short, this is further ‘confirmation’ that you’re not a capable employee.

Rejecting praise – if your colleagues ever praise or recognise a piece of your work, you’re likely to respond with “it could have been a lot better”, “it’s not as good as it should have been” or “it wasn’t really me, it’s good because [other team member] stepped in”. You also downplay your own expertise and knowledge.

Overwhelming fear of failing – thoughts of failure, rejection and being found out for ‘who you really are’ keep you up at night, and make working an anxious experience.

Sound unpleasant and impossible? These symptoms of imposter syndrome can take a toll.

How can you tell if someone is struggling with imposter syndrome?

Identifying imposter syndrome can be difficult, because the person suffering from it might seem confident on the outside. For this reason, it can be a good idea to first consider if the individual is suffering from a lack of confidence or if they’re just introverted.

It’s important to note that just because you have an employee who is generally quieter or less open, it doesn’t necessarily mean that they are experiencing low self-esteem. You will have a number of different communication styles existing within your team, some being more subtle than others. Introverts draw their energy from time spent alone.

They might enjoy small periods of being with others, but a large amount of socialising may be draining or exhausting. Introverts are unlikely to be able to show a big, confident personality for long periods of time, and this could have nothing to do with a lack of self-belief. So don’t look only towards your introverted staff members or disregard your extroverted staff members, because extroversion may not necessarily be a show of self-confidence – it could easily be a front for a serious case of imposter syndrome.

Tips to help someone in your team beat imposter syndrome

Luckily, there are lots of things that managers and employers can do to help their team beat imposter syndrome.

Be specific about your feedback

Individuals who are struggling with imposter syndrome can find feedback really difficult to process. On one hand, they don’t enjoy receiving positive feedback – they will often defer to another staff member or put their success down to luck or a ‘fluke’. On the other hand, negative or constructive feedback can cause them to have a downward spiral, as if they feel that their negative impressions of themselves are being confirmed.

When you’re giving good feedback, make sure that you’re really specific about how their work is great.When you’re giving negative or constructive feedback, try and soften the conversation around it. Be clear about what was done wrong and what you need from them, then try and balance out the negative feedback with something positive.

It’s also great to be able to share some examples of when you have received some constructive feedback and how it helped you perform better at work, so your employee understands that no one’s perfect.

Create a relationship of trust with 1:1s

While creating a great culture as a team is important for employee confidence – having a trusting relationship is equally critical in helping staff overcome imposter syndrome.
We’re big advocates of the one to one meetings – these powerful little get togethers can do wonders in building great relationships with your staff. A regular meeting that takes place between your staff member and their immediate manager, 1:1s can strengthen bonds, improve communication and give your employee a chance to share any issues privately.

As this relationship starts to build, you’ll be able to talk more openly about your employees’ feelings. They’ll feel more comfortable opening up about their concerns, and you’ll be able to talk through actionable steps outside of the meeting to help them feel more confident.

Connect your employee with a mentor

Another way to help your employee build confidence is to connect them with a professional mentor. A mentor can be another source of support and advice for your staff member.
A mentor doesn’t necessarily have to be from the same company, they can also be influential figures within the industry. Finding a mentor that sits outside your immediate team is highly recommended – as they can give more impartial advice about your employees experience.

Mentoring can not only help an employee build confidence, they can help them improve their people skills, communication skills, provide alternate perspectives and introduce them to broader networks.

Business Matters Magazine

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